Dashlane Review

Dashlane Review 2024

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Last update: January 7, 2024

Dashlane is one of the most advanced password managers on the market, but it’s not without its flaws. Dashlane’s powerful features, top-tier security and encryption protocols are let down by a weak free plan, questionable decisions regarding customer support, and pricey paid plans.

Overall Rating 8 / 10
Dashlane

Nothing is more annoying than forgetting the user names and passwords to your online accounts. Fortunately, password managers like Dashlane can remember your online account details and help keep your data secure. In my full Dashlane review, I’ll let you know if this password manager is worth the cost of entry.

By the end of this Dashlane password manager review, you’ll know what Dashlane is, how it works, what features it has and how much it costs. Without further ado, let’s jump right into the review.

Overall Rating 8 / 10
Dashlane
Free trial
No
Money-Back Guarantee
Pricing
$4.99

Dashlane Review Overview

 Dashlane Specs:

Pros & Cons

Overall Rating 8 / 10
Dashlane
Pros
  • Intuitive user interface
  • AES-256 security
  • Zero-knowledge encryption
  • Dark web scanning
  • Password health monitoring
  • Unlimited password storage in most plans
  • Excellent mobile applications
Cons
  • Expensive paid plans
  • Limited free plan
  • No desktop applications
  • Poor user support for non-paying members
  • Browser extension excludes key features

How Good Is Dashlane

Dashlane is an excellent password manager. The software is easy to use thanks to a well-designed interface. Plus, the security is excellent thanks to strong encryption and a zero-knowledge policy that ensures only the end user can decrypt secure data.


Dashlane: Latest News and Updates

Dashlane shares news about its products on its blog. Readers will find informative posts about product updates and industry news. For example, a recent post discusses Passkeys for iOS and Android. 

It’s nice to see Dashlane preparing for the future by adding Passkey support. Passkeys create two identity keys, one stored locally on your device and one on a service’s website. A user or potential hacker cannot access a Passkey-supported website without both keys.

dashlane updates
Dashlane’s blog is updated regularly and is a good source of industry and platform information. 

Not all Dashlane updates are good news, though. A recent post explains that free accounts will lose unlimited password storage and will be limited to 25 passwords. Email and chat support will also be removed from the free tier in December 2023. If you want to keep up-to-date with Dashlane, the blog is a good place to visit.


Dashlane Background and History

dashlane about
Dashlane was founded in 2009 and released its password manager in 2012.

What Is Dashlane?

Dashlane is a password manager that launched in May 2012. Dashlane was created to simplify the process of creating, storing and managing passwords. Before we dig deeper into what Dashlane is, we’ll take a quick look at who owns Dashlane, where the company is located, its safety record and more.

Who Owns Dashlane? 

Dashlane is owned by Dashlane SAS and has no parent company. Dashlane was founded by Bernard Liautaud, Emmanuel Schalit, Jean Guillou, Alexis Fogel and Guillaume Maron. 

Where Is Dashlane Based?

Dashlane’s main offices are in New York City (U.S.), but there are offices in Paris (France) and Lisbon (Portugal).

Is Dashlane Safe?

Dashlane has not been compromised in any way since launching in 2012. Dashlane’s strong security record can be attributed to the platform using strong security methods and its zero-knowledge encryption policy. 

How Has Dashlane Changed Over Time?

Since 2012, Dashlane has grown into one of the most advanced password managers. At launch, it featured a password manager, a form-filling tool, and an automatic checkout feature. Dashlane now includes dark web monitoring, a password health checker, support for secure notes and IDs, a VPN and password-sharing capabilities.

dashlane evolution
Over the years, Dashlane has become one of the most advanced password managers around.

Dashlane still uses AES-256-bit encryption methods to secure data. It’s also a zero-knowledge platform, meaning nobody — not even Dashlane — can decrypt and access your data. Only you have the master password to access and decrypt your account.


Dashlane Features (90/100)

Dashlane provides users with plenty of basic and advanced features. Dashlane offers more features than Proton Pass (here’s my Proton Pass review) and is on par with NordPass (check out my NordPass review). Below, I’ll quickly cover the basic features and will then dive deeper into the more advanced ones.

Basic Features

Dashlane has a comprehensive set of basic features, which include a vault for password management (which holds unlimited passwords in paid plans), collections that let you organize passwords by category, and support for 1GB of secure notes, files and documents.

You can store and secure more than passwords in Dashlane. There are vaults for IDs, payment and personal information. Dashlane allows simultaneous logins on unlimited devices (in paid plans), data syncing across devices and unlimited password sharing with other Dashlane users.

I like that Dashlane features an accurate autofill tool that can use information from your personal data vault to fill in online forms. The autofill tool worked perfectly every time I used it. There’s also a password generator that can create unique passwords consisting of letters, numbers and symbols up to 40 characters long.

dashlane collections
Collections make it easy to group similar passwords.

Advanced Features

Here is a quick overview of the advanced features that Dashlane offers, including SSO, Passkeys for mobile devices, a VPN and a password health checker. Note, though, that they might be available only on premium plans.

Single Sign-On (SSO)

For convenience, members of Dashlane’s Business plan can use SSO (single sign-on). SSO allows employees to access Dashlane using their company sign-on information, which means they will not need to remember multiple passwords. The company’s identity provider authenticates the user, forwards the login attempt to Dashlane, and then grants access.

Passkey Support

Dashlane has added support for passkeys for Android and iOS devices. While very few websites currently support Passkeys, it’s still great to see it supported. For those not in the know, Passkeys let users access online accounts without entering a password. Instead, you’re logged in when two unique security keys are authenticated on both the website and your device. 

dashlane passkeys
Passkeys are gaining popularity, so seeing Dashlane support them is nice.

Dashlane VPN (Virtual Private Network)

The Dashlane premium plan gives you access to a VPN. VPNs work by giving you access to IP addresses from around the globe. Not only do they offer privacy protection by blocking your location and IP address, but they can also unlock content on geo-locked streaming services.

The VPN in Dashlane is powered by Hotspot Shield. While it’s one of the fastest VPNs, I have reservations about the platform. I suggest that you read our Hotspot Shield VPN Review before deciding if this is a pro or a con for you. If it were me, I’d use a different top VPN option, instead.

Password Health Checker

Dashlane’s password health tool is one of the best I have used. Once you’ve imported your passwords, the health checker gives you a rating based on how many times a password has been reused, how weak or strong it is, and whether any passwords have been compromised. 

dashlane password health
Dashlane’s password health tool can show you if you’ve become lazy with your passwords.

The password health tool is easy to use and clearly illustrates problems with your passwords. I found it easy to fix password issues in the web and mobile apps, and to track my password health score in both apps. The password health feature is available on all plans, including the free plan.

What Is Dashlane Dark Web Monitoring?

The dark web monitoring tool is powerful and can alert you if any personal data appears on the dark web. Once you enter your email address (you can enter up to five), the tool scans the dark web for that information.

dashlane darkweb
The dark web monitoring tool can help keep you on top of compromised accounts.

Once set up, Dashlane warns you with personalized security alerts If any services you use with the entered email addresses are compromised. It will tell you what information was stolen and how to update your accounts. 

Check out our table below for a quick overview of Dashlane’s features.


Dashlane Pricing: Plans and Value for Money (75/100)

Dashlane’s plans are more expensive than some of its rivals, like Proton Pass and NordPass. Dashlane’s free plan also leaves much to be desired. Oddly, you do not save money by signing up for an extended period, and you cannot pay monthly; you must pay for a year of service. 

dashlane pricing
Dashlane has kept its pricing structure simple.

Break Down Dashlane’s Pricing and Plans

Dashlane’s plans include options for personal and business users. The personal tiers are called Dashlane Premium, which costs $4.99 per month (billed annually) and the Friends and Family plan, which costs $7.49 per month (billed annually).

Plans for small teams and businesses are called Starter and Business. Starter, which supports up to 10 users, costs $20 per month (billed annually), while the Business plan runs $8 per member per month (billed annually).

Dashlane also offers an Enterprise plan. However, because it’s customizable, you must contact Dashlane for a quote. Dashlane offers a 30-day money-back guarantee. However, it only applies to the Premium and Friends and Family plans.

How to Try Dashlane for Free

Signing up for Dashlane’s free account is straightforward

You get a free 30-day trial of most of Dashlane’s advanced tools, like dark web monitoring and password health scores.

dashlane free
Signing up for a free Dashlane account is straightforward.

If you want to try the built-in VPN, you’ll need to sign up for a paid tier. If it’s not for you and you’d prefer to use a different VPN instead, you can take advantage of Dashlane’s 30-day money-back guarantee and request a refund.

The free plan on offer at Dashlane isn’t terrible, but it’s nothing to write home about. You can use Dashlane on one device, including the password generator, collections and autofill. It also features password sharing, two-factor authentication, 1GB of storage for secure notes and files, Passkeys, storage for 25 passwords, IDs and payment information.

Dashlane Pricing Deals

If you’re looking for a Dashlane deal, you’re out of luck. Unlike other providers that offer discounts when you sign up for longer terms, Dashlane doesn’t offer any. You cannot pay for plans on a month-to-month basis. Your only option is to pay for a year of service upfront.

The plans are more expensive than competitors like Proton Pass and NordPass; however, those do not include access to a VPN. So you can save money with Dashlane if you need both a VPN and a password manager — but, again, I recommend other VPNs over Hotspot Shield, like ExpressVPN and NordVPN.


Apps & Support (75/100)

Dashlane doesn’t offer as many platform choices as competing password managers, but users should not have problems getting Dashlane running on their devices. You’ll find mobile applications for Android and iOS, as well as browser extensions for Chrome, Firefox, Edge and Safari. 

dashlane safari
There are Dashlane extensions for Safari, Chrome, Edge and Firefox.

As there’s a Chrome extension, all Chromium browsers like Opera and Epic Browser can run Dashlane, too. Dashalne also offers a web application, but there’s no support for desktop applications for those who want to manage passwords outside of a web browser.

What Devices Work With Dashlane?

Dashlane works on the following platforms:


Dashlane Security: Encryption and Protocols (90/100)

Dashlane has been around since 2012 and has never had a security breach. Dashlane uses AES-256-bit encryption to cipher your data and is a zero-knowledge platform. Zero-knowledge means the only person who can access your data is you via your master decryption key.

dashlane security
Thanks to strong security measures, Dashlane has never been breached.

By default, Dashlane uses the Argon2d key derivation function (KDF) to hash your master password. Argon2d, which is compute and memory-bound, is considered one of the most robust methods to block brute force attacks. 

Dashlane lets you switch to PBKDF2, but you really shouldn’t. PBKDF2 is not as strong as Argon2d when it comes to GPU password-cracking attempts. Dashlane recommends you stick with Argon2d, so it’s an odd decision to include the option in the first place, as it could make your account less secure. 

Thankfully, Dashlane lets you generate a recovery key, which can be used if you forget your master password. The idea is to write down the recovery key that Dashlane generates and store it offline in a secure location. Should you need to use the recovery password, you simply enter it to gain access to your account. You can then reset your master password. 

Users can log in with biometrics. Windows Hello works on PCs, and face IDs and fingerprints work on mobile devices. There’s also support for two-factor authentication, which requires another password sent to your email address or an authenticator app. Dashlane has many protocols in place and uses strong encryption, so you should not worry about your data.

How Secure Is Dashlane?

An independent audit of Dashlane conducted by the Massachusetts University of Technology found the platform to be secure against all of the attacks carried out. They determined that it was “infeasible to obtain a user’s sensitive information without knowledge of their master password.” I felt safe using Dashlane and see no reason to doubt their ability to protect data.


Privacy (90/100)

The Dashlane privacy policy shows the company takes privacy seriously, but there are a few caveats. Dashlane collects some information for research purposes but never sells data to third parties. The company does share information with its affiliates for marketing reasons, but user emails and IDs are always hashed and anonymized.

dashlane privacy
Dashlane’s privacy policy is in line with its competitors and has no red flags.

Dashlane collects identifiers, including names, IP addresses and email addresses, telephone numbers and mailing addresses. Payment information is collected to process payments, but the data is deleted once the transaction is complete. However, user payment histories are stored. 

Thanks to the CCPA (California Consumer Privacy Act) and the GDPR in Europe, Dashlane lets users opt out of data collection used for marketing pushes. Dashlane will share personal data with law enforcement agencies when requested, but due to the zero-knowledge architecture, there’s nothing incriminating to give up. Overall, I have no qualms about Dashlane and its privacy policies and security measures.

Does Dashlane Have Zero-Knowledge Encryption?

Yes, Dashlane uses zero-knowledge encryption to secure your data. The zero-knowledge architecture ensures that only the end user can decrypt the data in secure vaults. Even if Dashlane could access your secure vault, it would not be able to decrypt your data as they have no knowledge of your master password.


Dashlane Customer Support and Service (80/100)

Dashlane excels at customer support — if you’re a paying member. You’ll find a comprehensive knowledgebase filled with well-written guides and a helpful AI chatbot that can direct you to the right articles.

dashlane support
I experienced quick response times and received helpful answers from Dashlane’s live support feature.

Dashlane also offers email and live chat for support, but only to paying members. An update to Dashlane’s free plan in December 2023 removes access to both. So, if you use the free plan and need help, you’ll need to rely on the knowledgebase, or you can dip into the official Dashlane subreddit.

Unfortunately, Dashlane does not offer phone support. I wish they did, especially for Starter, Business and Enterprise members who may need immediate help. It’s worth noting that business admins can request a 30-minute Zoom call, though.

Overall, Dashlane’s customer support is good, but it could be better. I don’t like that email and live chat support are being removed from the free tier — and neither does the reddit community. This sends a message that free members aren’t worthy of support. Still, when I needed help, I found what I needed and email response times were between one and six hours, which isn’t too shabby.

How to Contact Dashlane

You can contact Dashlane via email as long as you’re a paying member. Email and live chat support are available Monday through Friday (9 a.m. to 6 p.m. EST) for Premium and Friends and Family members. Starter and Business plan members can get email help all week. I hope Dashlane adds phone support down the line and that they rethink their free plan policies.


Ease of Use (90/100)

It’s hard to find an easier-to-use password manager than Dashlane. Installing Dashlane and creating a Dashlane account is easy. The hardest part of setting up Dashlane is importing account data, which requires users to generate a CSV file (a spreadsheet with account usernames and passwords). However, even then, it’sstill pretty straightforward.

dashlane import
The import and add password tool isn’t the best, but it gets the job done.

Creating a CSV file in Chrome is easy

If you don’t use Chrome, don’t worry. Most browsers provide instructions on how to create a CSV file.

Web and Browser Extensions

Dashlane does not offer desktop applications, but you will find a web app and browser extensions. The web application features clean, easy-to-navigate menus, and clearly labeled options and settings. 

dashlane browser extension
The browser extension is a little clunky but grants access to core Dashlane tools.

The browser extension is busy from a design standpoint, but it does feature most of the main tools, including the password vault, password generator and autofill settings. You can also access (but not add to) saved notes, IDs, and personal and payment information. Overall, the browser extension is OK, but the interface isn’t as slick as the web app.

dashlane web app
Dashlane can store user IDs, like driver’s license information, social security numbers and passport data.

The Dashlane web app is fantastic, with easy-to-navigate menus and intuitive controls. Every tool and feature is clearly labeled and easy to access. Adding new passwords is as simple as going to your vault and clicking “add new.” It’s just as simple to add secure notes, upload files and enter ID and payment information.

The extension and the web app are pleasant to use, and data entered into either platform seamlessly syncs between devices. I wish the extension could tap into more of Dashlane’s advanced features, though, as being whisked away to a new browser window for the web app can be annoying. Still, the overall experience of using Dashlane is positive.

Dashlane on Mobile: Android & iOS Apps

Dashlane’s mobile apps for iOS and Android are user-friendly and provide access to all of Dashlane’s tools. I have used the iOS app daily and found it easy to navigate. The mobile apps support biometrics, which enables you to sign into the app using face ID or fingerprints. Additionally, both Android and iOS apps support Passkeys. 

dashlane ios
Dashlane’s iOS app is easy to use and grants access to all major tools and features.

Dashlane’s mobile app is fully featured. You can manage your current passwords and add new ones. You can generate new passwords with the password generator and access the platform’s dark web scanning and password health tools. If you’re a Premium member, you can also use the Hotspot Shield VPN on your mobile device.

The Dashlane mobile app is much easier to use than the beta ExpressVPN Keys application (here’s my ExpressVPN Keys review). It’s also easier on the eyes than the NordPass and Proton Pass applications.

dashlane extension ui
Dashlane’s browser extension is easy to use.

Once set up, Dashlane integrated seamlessly into my online life. When browsing, the autofill tool populated forms accurately. Email and password fields filled rapidly when I logged in to services. When creating new accounts, the password generator gave me a robust password before automatically storing it in my vault.

A downside is that there is no dedicated desktop app, and the browser extension doesn’t provide access to every tool. Currently, you cannot access dark web monitoring or password health in the extension, nor can you create new secure notes or add IDs and payment information. 

Overall, though, the Dashlane user experience is positive. It’s right up there with Proton Pass in terms of how simple everything is to use. Those new to password managers will not have any problems using Dashlane. If you do get stuck, you can always visit the help center, or if you’re a paying member, reach out to live chat for answers.


Community Feedback: Dashlane Reviews on Reddit & Social Media

Scour Reddit and you’ll find plenty of community feedback — good and bad. For the most part, Dashlane is well-received for its ease of use, security and overall feature set. However, recent changes to the free plan and the removal of the desktop application have angered many.

Customer service is a hot topic on Reddit. My customer support experience has been positive, but you’ll find varied feedback across Dashlane’s social media channels.


Bottom Line: Do I Recommend Dashlane?

Dashlane is one of the best password managers available. It supports the latest security measures, including biometrics and Passkeys. All the basic tools like password vaults, secure notes, collections and the password generator work flawlessly. Plus, the advanced tools like dark web scanning and the password health tool are exceptional. 

However, Dashlane is a little more expensive than other password managers, especially Proton Pass, though its feature set is much more advanced. If you like the idea of having a password manager that can suggest, store and organize your passwords and help keep you safer online, you should take a closer look at Dashlane.

Do you currently use a password manager? Which platform do you use? Do you think you’ll take Dashlane for a spin to see how it compares? Let us know in the comment section, and as always, thanks for reading.


Dashlane Alternatives

If Dashlane doesn’t sound like the right password manager for you, don’t worry; there are plenty of alternatives. I can recommend: 

All of these options are just as secure as Dashlane, too.  


FAQ: Dashlane Review

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